RETURN POLICY

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1. RETURN POLICY FOR LIVE ANIMALS/PETS
Our return policy for live animals/pets is different from the return policy for other items.
For live animals like pets, fish etc. the person needs to accept the items as it is, once it has been ordered by a customer. A customer is allowed to check the animals in our facility (if ready stock available) or their picture (collected from the certified breeder/kennels/supplier etc.) will be communicated to them through email. Only after their confirmation through email or by written documents, we will start our process to deliver the same. Once we start our process of delivery, then the order cannot be cancelled and the customer will be LIABLE for accepting the animal. The picture of the animal may not be 100% similar with the actual animal (may be due to the differences of lenses and resolution of camera and display monitors). Once the order has been placed and the animal gets ready for dispatch, the customer needs to collect it from our specified dispatch centre on that specified date and time. We will not hold the animals in our facility due to lack of holding facilities. Customer will be liable for any death/disease occur to the ordered animal due to the holding of the live animal after the specified time and date of collection/delivery. During such an unfortunate event, we won't be able to refund you the money. No RETURN, NO REFUND NO EXCHANGE IS POSSIBLE FOR LIVE ANIMALS/PETS
An order cannot be cancelled once the payment has been made and no refund is allowed for cancelled items (live animals/pets). The return policy is only available for certain conditions, mainly during the DOA claim. Please read carefully the DOA claim terms and condition as mentioned below or contact us for any clarification.
a) Delay in accepting the items by the customer from the specified delivery point (Authorised Centres/franchise outlets/Airport Cargo/Railway Stations/Bus Stations/ etc.) and mortalities thereafter due to the delay won't be eligible for the Death on Arrival (DOA) claim. The customer will be solely responsible for such mortalities and no refund/replacement/return will be accepted. Customer needs to accept the consignment in that case and have to dispose of them in a proper place and in a proper way. The company won't be responsible for these post mortality operations.

b) On timely arrival of the customer to receive the animal, don't accept the consignment if the animal is dead, and immediately inform the company by following the protocol as mentioned below.
• A customer should Immediately make a video of the items keeping the delivery person in the frame with the dead animal and send it to us in our e-mail (contact@marctripura.com).
• The company will validate the claim and then they will replace the dead animals with the new stocks at company's responsibility. Or may refund back the REMAINING amount for the portion of the dead fish to the client account (depending on the company's suitability)
• The time required for replacing with new stock may vary depending on the availability of stocks
• DOA claims are not available for less than 10% mortalities in fish seeds. As our packing will contain 10% extra numbers of fish seeds to compensate the transportation mortalities of maximum 10% of the total.
• DOA claims after getting the acquisition over the consignment are not accepted by the company at any cost.
• DOA claim will be accepted within an hour of arrival of the consignment [i.e., the time difference between DOA claim (time) and the arrival time of the consignment at the collection centre should not be more than 1 hour]
• No DOA claim will be accepted after the 1 hour of the arrival of the consignment at the pre-informed destination.
DOA CLAIM WILL BE VOID IF THE CONSIGNMENT HAS BEEN ACCEPTED / ACQUIRED BY THE CUSTOMER.


2. RETURN POLICY FOR OTHER ITEMS/SHELF ITEMS/NON-LIVE ITEMS/ NON-PERISHABLE ITEMS
Our return policy is simple and effective. We offer a customer the opportunity to check/verify the product very closely and they can recheck our products several times before getting it delivered/handed over/acquisition (we do not allow the trial of products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases). However, they can deny accepting the delivery of the product even at their doorsteps (excluding live animals/pets/perishable items. See the return policy for live animals below). Once the product is handed over/ delivered to the customer, then, unfortunately, the product won't be returned back. Presently, we are not allowing any Return after the good/items/products/pets/services have been delivered to the customer with his/her consent.
2.1 RETURN POLICY FOR OTHER ITEMS BEFORE TAKING THE ACQUISITION
IF THE ITEMS (EXCLUDING LIVE ANIMAL/PETS) ARE SEEMED TO BE BROKEN /DAMAGED FROM INSIDE (BEFORE OPENING THE BOX/PARCEL/PACKET) THEN THE CUSTOMER IS ADVISED TO NOT TO ACCEPT THE PRODUCT AND THEN THE PRODUCT WILL BE RETURNED BACK BY THE SAME DELIVERY PERSON WITHOUT ANY EXTRA CHARGE ON THE CUSTOMER.
2.2 RETURN POLICY FOR ITEMS DELIVERED IN OUTSTATIONS BY COURIER SERVICES
Delivery of items in an around our centres and franchises will be done by our SabseSastakart’s delivery boys/girls, and return is only possible only before taking acquisition by the customer and they can get chance to verify the products by opening the packet (EXCEPT MOBILE/LAPTOPS/TV etc.) in front of the SabseSastakart’s delivery boys/girls and in case the product is not like the way they desired, then it can be returned back and the customer won’t be charged for that.
In far locations, delivery of items will be done by the third party courier services (if the pin locations are serviceable). To be eligible for a return in that case, your item must be unused and in the same condition that you received it. It must also be in the original packaging and once the original packing of the items mainly electronic items/food items is broken then it won't be eligible for return. However, for those items (electronic items) which are under warranty can be claimed at the authorised service centre of the brands whose product was ordered. Along with live animals/pets, several other types of goods are exempted from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. SabseSastaKart is looking for the better service to the consumer at the cheapest price and sometimes it becomes impossible for the company to return back the items with 100% refund. Thus, it is always advisable as well as mandatory for the customer to video graph the UNBOXING event of the original packing and it will help us to understand the matter and also will help to process the return more easily and smoothly. If the unboxing video shows that the items were received in good conditions without any damage/missing parts etc. inside, then return of the product may cost the customer as low as 50% of the price of the product along with the total to and fro shipping charges will be deducted from the prepaid amount before any refund. NOTE: DON’T ACCEPT A DAMAGED BOX OR A TEMPERED SEALED BOX. NO RETURN IS ACCEPTED IF THE UNBOXING VIDEO SHOWS THAT THE BOX WAS DAMAGED OR THE SEALS WERE TEMPERED. IN CASE OF NON AVAILABILITY OF THE VIDEO OF THE UNBOXING EVENT, RETURN and REFUND PERCENTAGE WILL VARY CASE TO CASE DEPENDING ON THE VALIDITY OF THE CLAIM. INTIMATION OF THE RETURN SHOULD BE DONE WITHIN IN 1 HOUR OF THE ACQUISITION OF THE PRODUCT. NO RETURN IS POSSIBLE AFTER 2 HOUR OF THE ACQUISITION OF THE PRODUCT.

3. ADDITIONAL NON-RETURNABLE ITEMS
• Gift cards
• Downloadable software products
• Some health and personal care items

TO COMPLETE YOUR RETURN, PLEASE INFORM OUR SABSESASTAKART’S DELIVERY PERSON (NOT 3RD PARTY COURIER SERVICE) AT THE MOMENT OF DELIVERY. ONCE THE DELIVERY PAPER HAS BEEN SIGNED BY YOU/YOURS' AUTHORISED PERSON THEN YOUR ITEM CANNOT BE RETURNED/EXCHANGED/REFUNDED.
Please do not send your purchase back to the manufacturer.